Customers are responsible for ensuring that the recipient is available at the selected delivery address, date, and time. If the recipient is unreachable during the arranged slot, the delivery fee will be forfeited and is non-refundable. The driver may leave the items at a designated drop-off area, such as the guardhouse or reception.
If a second delivery attempt is needed, it will only be arranged upon request. An additional fee will apply, calculated based on the return distance from our kitchen to the recipient’s location.